Privacy Policy

This Privacy Policy explains how Joe's Carpet Service, its affiliates, and subsidiaries (collectively referred to as “we,” “us,” or “our”) collect, use, and process personal information in connection with your access to or use of our services. This policy applies to all services, websites, and apps offered by Joe's Carpet Service (collectively, the “Services”), except where a separate privacy notice is provided that does not reference this policy.

The specific Joe's Carpet Service entity responsible for collecting and processing your personal information will depend on the Service you use. Details about our Services and contact information can be found on our website’s contact page.

Information We Collect

We may collect personal information from you in various ways, including when you:

Complete a contact form on our website.
Interact with our Google Ads campaigns.
Call or email us directly to inquire about our services.

The types of information we collect include:

Personal Identifiers: Name, email address, phone number.
Service Details: Information about your carpet cleaning or installation needs.
Communication Information: Records of correspondence, including inquiries and service requests.

We may also automatically collect technical information, such as your IP address, browser type, and referring URLs, to improve our website’s functionality and marketing.

How We Use Your Information

The information we collect is used for the following purposes:

Service Fulfillment: To process and respond to your requests for carpet services.
Communication: To contact you via phone or email regarding appointments, service updates, or inquiries.
Marketing: To send promotional offers and updates about our services if you’ve opted in.
Google Ads Leads: Information provided through Google Ads campaigns is sent directly to our email system for prompt follow-up.

Sharing Your Information

We do not sell or trade your personal information to outside parties. However, we may share your information in the following instances:

With Service Providers: Trusted third parties who assist in delivering our services, such as payment processors or marketing consultants.
Legal Requirements: To comply with the law or protect the rights, property, or safety of Joe's Carpet Service, our customers, or others.

Data Security

We implement security measures to safeguard your personal information. However, no method of electronic storage or transmission is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Accessing the information we hold about you.
Requesting corrections or deletions of your data.
Opting out of marketing communications.

To exercise these rights, contact us using the details provided below.

Links to Other Websites

Our website may include links to external websites. We are not responsible for the content or privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with an updated revision date.