In order to best serve you, there is a process we must complete with your help. By following every step with no deviations you will have high confidence the job will be done to your satisfaction!
Step (1) The Order
If you place an order for installation, a store representative will visit your home to review the specifics of your installation and measure. As a result, the details of your installation will be finalized.
Step (2) Installation Information - Assessing the Job
If you must reschedule any in-home visits, including measurements, please notify Joe’s Carpet Service store at least one (1) day before your scheduled visit.
Installation of hardwood, laminate, ceramic, and vinyl requires preparation of the subfloor. The costs for this subfloor preparation is not included in the initial estimate because these costs can only be determined upon site inspection. Additional labor and materials may be required and will be assessed upon installation.
Rooms should be cleared in preparation for your flooring delivery. Please be sure that there is a clear path from the point of entry to your home to the room where your new flooring will be placed.
We cannot deliver to anyone under the age of 18.
C.O.D.s must be paid for all deliveries and services upon completion.
We do our best to make your delivery successful. However, sometimes problems do occur that are beyond our control. Should you need service, please contact Joe’s Carpet Service 734-374-2554, or call the owner Joseph Attard 313-801-6674.
Step (3) Pre-Installation Checklist (Help Us Help You!)
Step (4) Day of Installation - What to Expect
Arrival Time: Each installation is custom and some may take longer than others. Therefore it is extremely difficult to determine what time the installers will arrive on the date of installation and therefore cannot guarantee a specific starting time. Please make arrangements for a responsible adult to be at the jobsite the entire installation unless prior arrangements made.
Understand every effort will be made to complete your installation in a timely and professional manner; however, we are not responsible for ancillary or consequential damages or any other expenses, e.g. time lost from work, hotels expenses, meals, inconvenience, etc that may occur from unforeseen delays in materials or installation.
Dust: Installing new flooring may cause a considerable amount of dust. Please take adequate measures to protect your belongings. The dust cannot be contained to just the areas being installed.
Squeaks: The installers cannot repair existing floor squeaks or guarantee that any attempt to do so will be effective.
Doors: We assume no responsibility for trimming doors. Installers can remove doors to install flooring, but we are not responsible for replacing doors if the new flooring does not provide adequate clearance.
Walls & Baseboards: Even though the installers will take all normal precautions when new flooring is installed, it may be necessary for the customer to touch up the baseboards after installation. The installers will exercise every care possible in removing and reinstalling molding, but we cannot be responsible for breakage because the condition of the molding is beyond our control. If you would like your old molding removed, please tell the installers. If you plan to paint or wallpaper, this should be completed after installation. New applied paint and wallpaper is especially susceptible to damage.
Carpet Removal: If you have wall to wall carpeting now, the installers will use your existing tack strip. If it is not reusable the installers will replace it at no charge. Please do not remove existing tack strip but be sure to remove all staples used to secure padding and carpet to the subfloor.
Seams may be visible (carpet & vinyl only): Where seaming is necessary the carpet/vinyl will be seamed according to the best known method, and the best possible way for the material involved. The visibility of your seams will depend on the type of carpet/vinyl, lighting, and direction of the seam.
Existing or subfloors not installed by Joe's Carpet Service: Installing new hard surface floors without the required sub-floor will void all installation warranties and may affect the manufacturer's warranty as well. Problems arising from underlayment not installed by us or arising from floor structure issues are not our responsibility and are not covered by the warranties.
Unforeseen structural issues: Many structural issues cannot be seen until the old flooring is removed. If the installers find any structural issues during installation such as termite damage or water damaged structural subflooring, the install will be stopped until the customer is able to remedy the structural issue.
Delivery & Installation: We make every effort to arrive and complete the work on your scheduled day. Sometimes delivery and installation may be delayed because of reasons beyond our control such as weather, production delays, shipping delays, etc. If one of these reasons arise, we will contact you ASAP and work with you to make other arrangements that meet your needs. Joe's Carpet Service is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.
Step (5) Day of Installation - Review our Work
Once an installer notifies you the job is complete, please review and confirm your satisfaction. The installer will provide you with a completed Customer Satisfaction Checklist. Just review the items on the checklist then sign and date at the bottom before returning to the installer. If you find an issue, please bring it to the installer's attention so they can resolve, if possible, before signing checklist.
MERCHANDISE DAMAGE OR ANY HOME DAMAGE MUST BE REPORTED TO OUR CUSTOMER SERVICE PERSONNEL BY PHONE 734-374-2554 IMMEDIATELY.
We appreciate your understanding and cooperation for prompt resolution of any issues that may arise.
Manufacturer's Warranty Product Warranty: All floor covering products (excluding remnants) are covered by a manufacturer's warranty in accordance with the warranty statement provided. No other warranties, either expressed or implied, are provided.
That's It! We realize it's a lot of information to digest which is all the more reason we want it in your hands as far in advance as possible. Thank you for considering Joe's Carpet Service for your flooring needs!
Joe's Carpet Service specializes in installing and servicing carpeting, hardwood flooring, sheet vinyl, laminate, and engineered flooring products for both residential and commercial applications of all sizes in the metro Detroit area and some surrounding communities. See what makes Joe's Carpet Service so special. Contact us or stop in today!
Joe's Carpet Service